Privacy Policy

Sandia Shine Co. LLC ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and users of our mobile detailing services in Albuquerque, NM. This Privacy Policy explains how we collect, use, and share your personal information, including information collected during the quote process, service provision, invoicing, follow-up communications, and other necessary business interactions.

Information We Collect

We collect personal information from you at various stages of our business relationship, including:

  • Quote Requests: When you request a quote, we collect:

    • Contact Information: Name, phone number, email address, physical address (or service location), and preferred contact method.

    • Vehicle Information: Year, make, model, color, and any other relevant details about your vehicle.

    • Service Preferences: The type of detailing services you are interested in, specific areas of concern, and any special requests.

    • How You Found Us: (Optional) Information about how you learned about Sandia Shine Co. (e.g., Google, referral, social media).

  • Service Provision: During the service appointment, we may collect:

    • Payment Information: If you pay on-site, we may collect payment details (though we recommend secure online payment methods). We do not store credit card details ourselves.

    • Service Notes: Notes about the services performed, including any issues encountered or special treatments applied.

  • Invoicing and Follow-Up: After service completion, we collect:

    • Billing Information: Information necessary for generating invoices and processing payments.

    • Feedback: We may request feedback on our services, which may include personal information.

    • Communication Records: Records of our communications with you regarding your service, including appointment confirmations, reminders, and follow-up messages.

How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Quotes and Services: To generate accurate quotes, schedule appointments, perform the requested detailing services, and communicate with you about your service.

  • Customer Relationship Management: To manage our customer relationships, track service history, and personalize our interactions with you.

  • Invoicing and Payment Processing: To generate invoices, process payments, and manage our financial records.

  • Marketing and Communication: With your consent (where required), we may use your contact information to send you promotional materials, special offers, or service reminders. You may opt out of these communications at any time.

  • Improving Our Services: To analyze customer feedback, identify areas for improvement, and enhance the quality of our services.

  • Legal Compliance: To comply with applicable laws and regulations.

Sharing Your Information

We use Jobber, a CRM (Customer Relationship Management) platform, to manage our workflow, from quote requests to invoicing and customer communication. Your information will be shared with Jobber for the purposes of providing our services to you. Jobber's privacy policy can be found at https://www.getjobber.com/security/. We encourage you to review their policy as well.

We may also share your information with:

  • Payment Processors: If you pay online, we will share necessary information with our payment processor.

  • Legal Authorities: We will disclose your information if required by law, court order, or government request.

We will not sell or rent your personal information to any other third parties.

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet or electronic storage method is 100% secure. We use industry-standard security practices, including encryption where appropriate.  

Your Choices

You may choose not to provide us with certain information, but this may limit our ability to provide you with a quote or perform the requested services. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

Data Retention

We will retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, and resolve any disputes.  

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."  

Contact Us

If you have any questions about this Privacy Policy, please contact us at:  

Sandia Shine Co.

505-226-6326

info@sandiashineco.com

Google Ads Compliance

This privacy policy addresses the requirements for Google Ads campaigns, specifically regarding data collection, use, and sharing. We collect only necessary information for providing our services, and we are transparent about our use of Jobber as a third-party processor. We do not use any sensitive categories of data for ad targeting. We utilize conversion tracking and remarketing features within Google Ads, which may involve the use of cookies. You can manage your cookie preferences through your browser settings.

By using our website and services, you consent to the terms of this Privacy Policy.